Privacy Policy

1. Overview

This Privacy Policy outlines how we collect, use, and protect personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and relevant data protection standards.

By using this website or providing personal information, you consent to the practices described in this policy.

2.  Information Collected

Personal information may be collected when:

• Placing an order or requesting a quote
• Subscribing to updates or mailing lists
• Contacting the support team or submitting an enquiry
• Using this website or related online services

The information collected may include:

• Name, clinic or business details, and contact information
• Billing, delivery, and payment details
• Device and usage data for website analytics
• Any additional information voluntarily provided through communication or forms

3.  Use of Information

Collected information is used to:

• Process and deliver products or services
• Communicate updates, invoices, and order confirmations
• Provide customer and technical support
• Improve website experience and service quality
• Send marketing or educational communications (only with consent)

4.  Data Security and Storage

All personal and sensitive information is stored securely using encrypted systems, firewalls, and access control.
Strict internal policies ensure that only authorised personnel can access customer data, and only for legitimate business purposes.

Reasonable measures are taken to protect against loss, misuse, or unauthorised disclosure.

5.  HIPAA Recognition

As a HIPAA-recognised organisation, we adhere to the Health Insurance Portability and Accountability Act (HIPAA) standards for protecting patient health information.

In the dentistry industry, HIPAA compliance means:

• Patient confidentiality: All identifiable patient data (e.g., names, images, scans, or clinical notes) is handled with the highest level of security and discretion.
• Secure transmission: Any digital communication or data transfer (including intraoral scans, records, and lab forms) is encrypted end-to-end.
• Limited access: Only authorised team members involved in production, processing, or delivery have access to protected health information (PHI).
• Accountability: Systems and processes are routinely reviewed to maintain compliance and data integrity.

This recognition reflects our ongoing commitment to safeguarding patient privacy and maintaining trust with dental professionals across Australia.

6.  Sharing of Information

Personal information is never sold or shared for marketing purposes.

It may be disclosed only to:

• Courier and logistics partners to fulfil orders
• Payment gateways for secure transaction processing
• IT, software, and cloud service providers supporting website or data infrastructure

All third-party providers must comply with strict privacy and data protection requirements.

7.  Cookies and Analytics

This website uses cookies and analytical tools (such as Google Analytics) to improve user experience and measure performance.

Cookies can be disabled through browser settings, though some site features may not function properly as a result.

8.  Marketing and Opt-Out

Email and marketing communications are only sent with consent.

Subscribers can opt out at any time by clicking the “unsubscribe” link in any email or contacting our team directly.

9.  Access and Correction

Individuals may request access to their personal information or corrections if details are inaccurate or incomplete.

Requests can be submitted via email to contact@novadentlabs.com.au