Dedicated Support Resources

To submit a case, simply fill out our online form. Ensure all required fields are completed for a smooth process. Once submitted, you'll receive a confirmation email.

We accept various file formats including PDF, JPEG, and TIFF. Please ensure that images are clear and high-resolution. This helps us to provide the best service possible.

Our standard turnaround time is typically 5-9 business days. However, this may vary based on the complexity of the case. We recommend checking with our team for specific timelines.

Yes, you can track your case status through our portal. Simply log in with your credentials to view updates. You will also receive notifications via email.

If you require assistance, please reach out to our support team. We're here to help you with any questions or concerns. Contact us via the button above for quick support.

When a new case arrives, the driver places it in the designated Dirty Zone. Staff working there wear PPE, including gloves and masks, before opening all boxes and containers to take clear photos for verification. Any impressions with visible blood are rinsed under running water, then transferred to the Disinfection Section. There, items are fully immersed in disinfectant for 3–5 minutes, removed with gloves, and either rinsed or air-blown dry. Once disinfected and dry, items are placed in clean work boxes, and all case details—along with photos—are accurately entered into the system for record-keeping.

Deliveries are organised by location:

• Within NSW (local): Go Logistics manages most local deliveries.‍
• Within NSW (regional): For regional areas, StarTrack Priority is used.
• Outside NSW: All interstate orders are shipped via Australia Post Express, typically arriving within 1–2 business days.

Shipping is free for orders over $299. A $11 + GST delivery fee applies to orders under $299.

If an invoice remains unpaid more than 30 days from the statement date, a 3% monthly service charge will be applied to the overdue balance and will continue to accrue until payment is received.